Like any other parent, I want only the best for my daughter and it begins from ensuring she gets the right and adequate nutrition. Healthy eating feeds healthy bodies which, in turn, develop healthy minds.

Products

Q: Are all AYA products certified Halal?

A : Yes, all of AYA Real Food products are certified Halal by the Islamic Development Department of Malaysia (JAKIM) and produced at our own manufacturing plant with HACCP certification.

 

Q : How are AYA’s products made?

A : We use the retort process, also known as thermal processing for sterilisation whereby food is first prepared (cooked) and then sealed in a retort pouch.
The pouch is heated up to 200°C in a retort machine for 45 minutes.
This method has many benefits:

  • The food is healthier as no preservatives are needed.
  • Products can stay at room temperature.
  • Products have up to 2 years of shelf life.
  • The packaging is lightweight and easy to store or carry around.

 

Q : What are AYA’s product promises?

A : Our products were crafted to be healthy and nutritious. They contain no MSG, no preservatives and no artificial colours. Many of our products are gluten-free and suitable for vegetarians.

 

Q : How long do AYA’s products last ?

A : Up to 2 years when stored correctly. Unopened products should be kept in a cool, dry place. Once opened, keep in freezer (for sauces) or airtight containers (Karashi Bilis).

Food Safety 101

Q: How should I store the sauces once opened, and how long can they keep?

A: We recommend finishing the sauces once opened but if you do have leftovers, please reseal the pouch or keep in airtight plastic containers. Store them in the refrigerator (at 0°C) or in the freezer (at -18°C). In the refrigerator, they can keep for 3-4 days while in the freezer, they can last for up to 3 months.

 

Q: What is the best temperature for reheating?

A: To maintain quality and ensure that it is safe for consumption, when reheating the sauce, make sure it reaches a minimum temperature of 60°C.

 

Q: Where is the best place to keep the unopened packets of sauces?

A: Keep in a cool, dry place, away from direct sunlight.

Delivery

Q: What are your delivery charges?

A: Our delivery rates are as follows:
Peninsular Malaysia RM8.50 for every 1kg
Sabah & Sarawak RM12.80 for every 1kg
Note Prices may vary for wholesalers/authorised distributors. Please contact us for more details.

 

Q: How long does delivery take?

A:  Generally, it takes 1-3 working days (within Peninsular Malaysia) and 3-5 days (Sabah & Sarawak).

 

Q: Is international delivery available?

A: We deliver to Singapore, Brunei and Indonesia at the following rates:

Zone 1 – Singapore
1 kg – RM64
2 kg – RM74
3 kg – RM84

Zone 2 -Brunei & Indonesia
1 kg – RM77
2 kg – RM92
3 kg – RM107

Note:
Delivery generally takes 7-9 working days.
No returns/refunds on purchases and delivery

Disclaimer:
The above rates are subject to fuel surcharge and handling surcharge.
Rates are determined by actual or volumetric weight, whichever is higher. Different delivery charges may apply.

Contact Us

If you’re interested to be a wholesaler or authorized distributor, please contact us at hellothere@ayarealfood.com

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